CONTACT US

NEED TO GET IN CONTACT WITH THE Y?

Whatever it may be, from programming to membership, please click on one of the following options below and our business office will be happy to assist you. 

Please Note! From April 2nd-23rd, our online support availability will be temporarily affected as we work to bring you a new and improved online registration experience! To make the transition, our current system is undergoing updates.

To sign up for membership or child development programs, please come visit us at 3200 E Spaulding Avenue. We'd love to give you a tour of our facility and get you familiar with our team!

Beginning April 23rd, please follow the below instructions to set up your new account.

• Are you a current YMCA of Pueblo member? You'll need to set up a new account. Your previous account will no longer work. Simply use the email linked to your membership and select Create Account.
• If you are NOT a member of the Y and/or this is your first time using this new system, select Create Account. You will not be able to log in until you have created an account in the new registration system.
• Are you getting an error message about your email needing to be verified when attempting to create an account? That means your email address is attached to multiple contacts. Please submit a ticket to our business office here.

We appreciate your patience during this transition and look forward to providing you with a smoother, more user-friendly experience. Thanks for being a part of the YMCA community!

MEMBERSHIP

Did you know you can make simple changes to your YMCA membership account by clicking the below link? These changes include: updating your address, phone number, email address; edit/update/add/remove payment methods; print year-end tax statement; view payment history; view signed agreements; and make a donation.

MY YMCA ACCOUNT

Do you still need assistance? Need to cancel your membership? Questions about child care, YMCA programs, or Camp Jackson? Click the button below to submit a request.

SUBMIT A REQUEST

TERMINATING YOUR MEMBERSHIP

The Y requires a written termination notice online or through the front desk a minimum of 5 days before the membership’s scheduled draft date. To make changes to your membership, please submit an online ticket at puebloymca.org/changes or visit the front desk. ANY TERMINATIONS RECEIVED LESS THAN FIVE (5) DAYS BEFORE THE DRAFT DATE WILL PAY MEMBERSHIP DUES FOR ONE MORE FULL MONTH. The Joining Fee is a one-time fee as long as you remain an active member of the YMCA of Pueblo. If you cancel or discontinue your membership for more than 30 days, a Joining Fee will be charged when you reapply for membership.

PROGRAM REFUNDS

Deposits required for programs are non-refundable/non-transferable. If you cancel your reserved space a minimum of 7 days before the program begins, you may request one of the following:

• A transfer to another Y program.
• A credit to a future Y program; good for up to 6 months.
• A refund (please allow 30 business days for check processing).
  • *There is a $10 processing fee for transfers, credits, or refunds.

Once a program begins, no transfers, credits, or refunds will be issued. If the YMCA cancels a program, you may choose any of the three previously listed options for reimbursement without being charged a processing fee. *Although every effort will be made to keep members informed, the YMCA of Pueblo reserves the right to change fees, instructors, schedules, and programs without prior notice.